NKSD
Providing Qualified Interpreters Since 1999
A Women-Owned Kentucky Business | Active Member of RID, KYRID, &TNRID
Service Agreement: At a Glance
Please review the Point of Reference information below prior to requesting an interpreter.
Services: Point of Reference
➢ All requests will begin with an initial fee of Two (2) Hours.
➢ Travel time will be included and calculated as stated below. However, NKSD will do its best to use interpreters that reside within the same county as the location of the request. • For locations within the same county where the interpreter or resides, a One-Way Travel Time will be added to the interpreter’s time on-site.
• For locations outside the county where the interpreter resides, a Round-Trip Travel Time will be added to the interpreter’s time on-site.
➢ Subsequent time after the initial fee will be invoiced in 15-minute increments. ➢ Wait time will either be 30 minutes or when the customer declares a No Show and dismisses the interpreter.
➢ Two interpreters may be necessary for requests that have complex attributes, roundtable discussions, or are scheduled to last longer than one (1) hour. The need will be discussed before confirmation of services.
➢ If the interpreter arrives and no Deaf or Hard of Hearing client shows, the customer will still be invoiced.
Hours
Normal Business Hours: Monday – Friday, 8a to 5p.
Weekend, Holiday, Flexible Scheduling & After-Hours Services Available Upon Request
NKSD Holidays: New Year’s Day, Memorial Day, Juneteenth National Independence Day, Independence Day, Labor Day, Thanksgiving Day, Friday after Thanksgiving, Christmas Eve, Christmas Day and New Year’s Eve Day
Cancellation Policy
➢ For single day requests, Twenty-Four (24) Hour notice is required to avoid charges.
➢ For consecutive days or long-term requests, Forty-Eight (48) Hour notice is required to avoid charges.